Primetime Cheer Privacy Policy

1. Information We Collect

When you use our platform to book lessons, create an account, or interact with our services, we may collect the following information:

Account Information: Name, email address, phone number, and password when you create an account.

Participant Information: Name, date of birth, gender, and emergency contact details for lesson participants.

Booking Information: Lesson selections, scheduling preferences, instructor assignments, and booking history.

Waiver and Consent Records: Electronic signatures, consent timestamps, IP addresses, and the content of signed waivers.

Payment Information: When online payments are enabled, payment processing is handled by Stripe. We do not store your full credit card number. Stripe's privacy policy governs payment data handling.

Usage Information: Browser type, device type, pages visited, and general usage patterns to improve our services.

2. How We Use Your Information

We use your information to provide and improve our services, including to:

Process lesson bookings and manage schedules. Send booking confirmations, reminders, and cancellation notices. Maintain signed waiver records as required. Communicate important updates about your account or our services. Improve the platform experience and resolve technical issues.

3. Information Sharing

We share your information only in the following circumstances:

With Primetime Cheer: Your booking and participant information is shared with Primetime Cheer staff and instructors to deliver lessons and manage scheduling.

Service Providers: We use third-party services including Stripe (payments), Resend (email delivery), and Google (calendar integration when enabled by instructors). These providers process data on our behalf under their respective privacy policies.

Legal Requirements: We may disclose information when required by law or to protect the rights and safety of our users.

We do not sell your personal information to third parties.

4. Data Retention

We retain your account and booking information for as long as your account is active or as needed to provide services. Signed waiver records are retained for the duration of validity (one year from signing) and for a reasonable period afterward for legal compliance. You may request deletion of your account and associated data by contacting Primetime Cheer directly.

5. Children's Privacy

Our platform is used to book lessons for participants of all ages, including minors. Accounts for minor participants are created and managed by their parent or legal guardian. We do not knowingly collect information directly from children under 13 without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us immediately.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. New York residents have rights under the NY SHIELD Act regarding the security of personal information. To exercise your rights, please contact Primetime Cheer using the information below.

7. Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the internet is completely secure.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the platform or by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions about this privacy policy or our data practices, please contact Primetime Cheer directly.